Order Failure

We’re sorry, your on-line payment did not go through.

order_failureNo need to worry.

Most declined purchase transactions stem from the cardholder’s credit provider. Declined transactions are somewhat more frequent today due to heightened security.

If you believe there was an error in the information you provided, such as a change in your billing address after a recent move, or a typo in your street address or zip code, you are welcome to try again (don’t use the “back” button in your browser, start a new transaction from the order page). Before reentering your credit card information, please wait 5 minutes to let the system clear.

If you get an error more than once, the next best thing is to call your credit card company to find out if they declined the transaction and why. 

Lastly, feel free to call us directly to process your credit card at (703) 349-2675.

Best regards, Pathfinders

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